Frequently Asked Questions

Begin by completing the Axx registration process. Once your account is created, you will be enrolled in Getting Started with Axx . This short orientation introduces you to the learning platform and explains what to do next.

Free training is available to eligible students in the countries served by the Axx global training program. Your eligibility is checked during registration.

If free training is not available in your country, you will be directed to the appropriate Axx study option.

Getting Started with Axx is a short orientation course designed to show you how the Axx learning platform works, how to access your studies and what to expect as you complete your Qualification.

You can read the Axx Terms & Conditions at any time.

Your studies are available from your My Profile page. This is your main student area where you can see your Qualifications, courses, progress and student information.

Go to the Axx Login page and enter the email address and password connected to your student account.

Go to the Login page and select Forgot Password. Enter the email address connected to your Axx account and follow the instructions sent to you.

If you do not receive the email, check your spam or junk folder before trying again.

Your student information and profile details can be managed through My Account . Keeping your name and contact information accurate is particularly important because these details may appear on your academic records and achievements.

An Axx Qualification is a structured program of study containing a number of courses. Your progress through those courses contributes to the completion of the overall Qualification.

Courses on this platform are studied as part of a Qualification. Students enrol in the Qualification, and the required courses are then made available through that Qualification.

Your My Profile page displays your Qualification progress and the courses included in it. Each course has its own progress indicator so you can see where you are up to.

Follow the course and lesson sequence presented by Axx. Completing each required step in order allows your progress to be recorded correctly and gives you the best learning experience.

A course remains In Progress until all required lessons, topics, or quizzes have been completed and the course completion has been recorded.

If you believe you have completed everything, refresh the page and check the course again. If the status is still incorrect, contact Axx support rather than repeating completed work.

Your progress is recorded as you complete the required learning steps in each course. Make sure you finish each lesson, topic and required assessment before moving on.

Quizzes help confirm that you have worked through the course material and understood the key ideas. Complete each required quiz as part of your course progression.

Course reviews help Axx understand the student experience and continue improving the training we provide. When a review is required, complete it as part of the course completion pathway.

Once every required course is completed, you will move into the Qualification completion process. This includes your Qualification Review and leads to your Qualification Complete page.

The Qualification Review gives you an opportunity to reflect on your Axx experience, share your testimony and tell us What I Want to Do for God as you move forward.

Your Academic Record is available through your My Profile . It provides an official record of your current and completed Axx studies.

Yes. Your Academic Record includes options to Print the record or Download PDF.

Yes. Official Axx Academic Records contain a Record Ref that can be checked using the Verify Academic Record page.

The Record Ref is the unique reference attached to your official Axx Academic Record. It allows another person, church or organisation to use the Verify Academic Record page to confirm the record.

When your Qualification has been completed, you will reach the Qualification Complete page. From there you can continue to My Profile or connect with other students and graduates through Axx Communities .

Your Achievement page is a public celebration of your completed Qualification. It provides a secure way to share your achievement with family, friends, your church and your wider community.

Yes. Axx provides a social achievement preview designed for sharing your Qualification milestone through supported social platforms.

The shared social card links back to your public Achievement page.

Axx only uses the photographs and review information covered by the sharing permission you provide during the Qualification Review.

If you do not give permission to share them, those materials are not used for public achievement content that requires that permission.

The Axx Bible College Student Community is a private Facebook group where Axx students and graduates can connect, encourage one another and share the journey.

Visit Axx Communities to access the communities available to you.

Yes. Graduating from a Qualification does not remove you from the wider Axx student community. Graduates can continue participating in the Facebook Student Community.

The Axx Bible College Graduates WhatsApp Group is available to students who have completed at least one Axx Qualification.

Once your Qualification is complete, the graduate WhatsApp option will automatically appear on your Communities page.

Visit the Axx Communities page to see the Facebook and WhatsApp communities available to your student status.

First refresh the page and try again. Make sure your internet connection is stable and that you are using an up-to-date browser.

If possible, try another browser or connection before contacting Axx support.

Yes. The Axx learning platform is designed to work on phones, tablets and computers. A stable internet connection is recommended when watching course videos.

Check that you have completed every required lesson, topic, and quiz in the course. Then refresh the course and your My Profile page.

If the progress still appears incorrect, contact Axx support with the name of the Qualification and course so the record can be checked.

No. Creating another account can separate your study history and progress. Use your existing account and contact Axx support if you need help accessing it.

If you can still access your account, begin from My Profile .